A Facebook contractor describes what it's like working on the company's customer service front lines
In a conversation with Insider, a Meta customer service agent working for third-party firm ... This Zoom video shows a Gopuff representative telling workers their jobs have been eliminated.
Call center workers strike over pay and working conditions
Call center workers at a federal contractor that handles calls about Medicare and the Affordable Care Act plans have staged a walkout in four states.
MLGW working quickly to improve customer service experience
(WMC) - The new vice president of Customer Experience ... to speak to a representative about their bill. Timothy Davis has been on the job for only 26 days, and customer service is his priority ...
That customer service number? It could be a scam
Here's what to look for if you get an unexpected receipt or invoice or find yourself on the phone with a sketchy "customer service rep ... tool Unless you're working with a trusted colleague ...
Fidelity will pay for undergraduate degrees of its customer service reps
Fidelity Investments will pay for undergraduate degrees for its entry-level customer service phone representatives who work in the company's regional call centers. Once an eligible associate ...
Gopuff told hundreds of customer service workers via Zoom that their jobs have been eliminated
An envelope. It indicates the ability to send an email. An curved arrow pointing right. More than 200 Gopuff workers were let go last week as the company continues to adjust to an economic ...
Rental Car Worker Cheered for Refusing Service to Customer in Viral Video
A purported Enterprise Rent-A-Car employee in Atlanta denied service to a customer after ... company's communication about outstanding bills. Customer representatives from Hertz and Avis ...
eGain named a Representative Vendor in the 2022 Gartner® Market Guide for Customer Service Knowledge Management Systems
74% of Customer Service and Support (CSS) leaders cited improving knowledge and content delivery to customers and employees as a priority. In the absence of direct peer interactions when working ...
Southwest Airlines offers bigger raises to customer service workers after rejected deal
The new deal would give 16% to 25% wage increases over five years and signing bonuses of at least $1,000 and better overtime protections to customer service representatives, customer service ...
TruGreen Lawn Care
TruGreen aims to give you a lawn you'll love. From turf to trees and shrubs, we have assembled a collection of scientists and local specialists who develop and tailor exactly the solution your ...
Altamira Gourmet Food Service Takes Their Customer Experience To A New Altitude With Pepper
Altamira is dedicated to providing chefs with the high-end ingredients they need to impress their guests. When the distributor decided to offer a sophisticated mobile ordering and payments experience for its customers,
Money & the Law: Agencies work to protect service members from financial harm
And customer-service representatives were unresponsive. Oh, and MoneyLion would sometimes prohibit its borrowers from using its website or mobile app to pay off their loans. CFPB is asking the ...